CRAVE
Orders
Troubleshooting
Product Information
Inquiries
Categories
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Shipping
- Where can I find my tracking information?
- Is the box discreet?
- How are orders shipped?
- Where do you ship?
- What are your shipping options for international orders?
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Returns
- 30 Day Returns
- I opened the box, am I still able to return my item?
- How long do refunds take?
- I live outside of the US, can I return my product?
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Warranty
- 1 Year Warranty
- 5 Year Coverage
- I can’t find my receipt, am I still eligible for the Pleasure Guarantee?
- I received my Crave product as a gift, how do I initiate a claim?
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Orders
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Payment
- Does Crave have gift cards?
- Where can I enter my gift card or store credit code?
- How does payment show up on my bank account?
- Can store credit be used at retailers or Amazon?
- What currency are your prices in?
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Vesper
- My Vesper vibrates a few times and then turns off
- My Vesper isn’t functioning correctly
- My Vesper button is jammed
- My Vesper button fell out
- I lost my charger
- I lost the cap and/or chain
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Duet Pro
- My Duet Pro isn’t functioning correctly
- My Duet Pro isn't working after I customized my vibes. Did I customize my vibes incorrectly?
- How to get started with MyVibes
- How do I use the control panel to customize my vibes?
- How do I load patterns onto my vibe?
- How do I find my serial number?
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Duet Classic
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Duet Flex
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Flex
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Pocket Vibe
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Wink+
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Bullet
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Charger Cable
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Product Instructions
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Care Taking
- Are Crave products waterproof?
- How should I care for my products to ensure longevity?
- What kind of lube are Crave products compatible with?
- How should I clean my vibrator?
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Charging
- How long does it take to charge Crave products to full battery?
- How long does a Crave product run on full battery?
- What are Crave's vibration settings?
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Materials
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Retailer Inquiries
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Media Inquiries
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Job Inquiries
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Other
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