CRAVE offers extended coverage for its products within 5 years from the original purchase date. If a product issue arises, independent of fault, and a valid claim is sent to CRAVE within the coverage period, CRAVE will offer a one-time 50% discount on the product retail cost for a new replacement.
Eligibility
- Products within 5 years of initial purchase.
- Orders with a valid proof of purchase.
- Products purchased via lovecrave.com worldwide.
- Products purchased via authorized retailers worldwide.
- Products experiencing issues, independent of fault.
The Process
- Contact us with your order number and details about the trouble you are experiencing with your product.
- The CRAVE support team will work with you to troubleshoot the issue—it may be something we can fix via email!
- At the discretion of customer support, CRAVE will offer a one-time 50% discount toward the retail cost of a new replacement. Valid only at lovecrave.com.
The Fine Print
- The discount is only valid for the same model as the original purchase or equivalent if that product is no longer offered.
- Coverage will be in the form of a coupon code and will be good for 1 week.
- The 50% amount does not include shipping costs and taxes from the initial purchase.
- The discount will not cover shipping costs.
- This code cannot be combined with any other sale codes.
- CRAVE only permits one claim per initial purchase.
What isn't covered
- CRAVE only permits one claim per initial purchase.
- The 5 year warranty does not cover loss.
To initiate a coverage claim, please contact us and include your order number in your request.