Having trouble with your Charger? Try this troubleshooting guide for products with charging cables.
For products with in-unit charging, please refer to their respective troubleshooting document (Flex and Duet Flex, Duet Classic, and Duet Pro.
1. Check the charging cable
Find the charger cable provided with your order. If you misplaced yours, you can purchase a new one here.
Please use only CRAVE-certified chargers embossed with the CRAVE logo. Using non-CRAVE chargers will damage your product.
Plug the charging cable into a USB charging port without your product attached. We have a USB-C and USB-A compatible charger. The light should turn blue. If there is no light, try another USB port on a different device/charging adapter, or a different CRAVE charger.
2. Ensure the correct charger is used for your product
CRAVE has two chargers:
- Vesper / Bullet / Wink+ Charger: USB-A compatible
- Tease / Vesper Mini Charger: USB-C compatible
Please use the correct charger for your product.
3. Check product charging
Unscrew the product assembly and screw the charging cord into the same cavity. The light will indicate charging:
Red Light:
Unit is charging and should be kept on the charger until it turns blue. Charging times vary by product, be sure to check your product instructions guide for the recommended time.
Blue Light:
Indicates the unit is fully charged! You're ready to go.
Light flickering between Red/Blue or Purple:
When the light on the charging cable alternates between red and blue quickly or is purple, it usually means the battery is really really close to being full charged. If you leave it on for a while longer, it may turn solid blue. You can also treat this flickering as a signal that the battery is fully charged and remove it from the cable. This does not indicate any problems with your product, just that the charging/fully charged signal is a bit sensitive!
Is your unit charged but still not functioning? Read our troubleshooting guides for products that use a charger cable: Vesper, Vesper 2, and Vesper Mini, Wink+, Bullet, and Tease Necklace and Ring.