I opened the box, am I still able to return my item? February 25, 2021 23:11 Updated Yes, if you are within 30 days of the purchase date. We do require all original packaging and chargers to be returned, opened or not. Have additional questions? Contact us—we'd love to help! Related articles 30 Day Returns I can’t find my receipt, am I still eligible for the Pleasure Guarantee? How long do refunds take? What's the Pleasure Guarantee? I live outside of the US, can I return my product?