Having trouble? Try this quick start guide to get your Wink+ running.
1. Check the charging cable
Find the charger cable provided with your order. If you misplaced yours, you can purchase a new one here.
Plug the charging cable into a USB-A charging port without your product attached - the light should turn blue. If there is no light, try another USB port on a different device/charging adapter, or a different CRAVE charger.
Note: Please use only CRAVE-certified chargers embossed with the CRAVE logo. Using non-CRAVE chargers will damage your product.
2. Charge the Wink+ for 24 hours
Unscrew the Wink+ at the centerline and screw the charging cord into the body (the side with the button on the end). Plug the charger into the charging port and charge for 24 hours.
When a rechargeable battery sits unused for an extended period, it can slowly lose charge and may take longer than normal to recharge. It can also lose its capacity entirely, so recharge your products consistently.
3. Re-assembled the product
The Wink+ won't function without the two halves screwed firmly together. Verify that pieces are assembled and tightened.
4. Turn on your product
Press the power button. You can cycle through settings by clicking the button. Press and hold to turn off.
Tip: Avoid silicone lube
Liquid silicone can damage the silicone cap, button, and internal parts that make your product waterproof. Sometimes liquid silicone can show up in liquid hand soaps or skincare products. Common silicone ingredients might be listed on the label as cyclomethicone or dimethicone.
If you are unable to resolve the issue you are experiencing with your product, contact us. Please include your store receipt or order number, along with a detailed description of the issue you are experiencing.