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  1. CRAVE
  2. Troubleshooting

Troubleshooting

Having trouble with your product? Find technical answers to your product questions.

Vesper, Vesper 2, and Vesper Mini

  • My Vesper isn’t functioning correctly
  • My Vesper button is jammed
  • My Vesper button fell out
  • I lost my charger
  • I lost the cap and/or chain
  • Can I take my jewelry through TSA?

Duet Pro

  • My Duet Pro isn’t functioning correctly
  • My Duet Pro isn't working after I customized my vibes. Did I customize my vibes incorrectly?
  • How to get started with MyVibes
  • How do I use the control panel to customize my vibes?
  • How do I load patterns onto my vibe?
  • How do I find my serial number?
See all 8 articles

Tease

  • My Tease isn't functioning correctly.

Duet Classic

  • My Duet isn’t functioning correctly

Flex Series: Duet Flex & Flex

  • My Duet Flex or Flex won’t turn on
  • My Flex Series isn’t charging

Wink+

  • My Wink+ isn’t functioning correctly

Bullet

  • My Bullet isn’t functioning correctly.

Pocket Vibe

  • My Pocket Vibe isn’t functioning correctly

Charger Cable

  • What does the charging indicator light mean?