Troubleshooting

Vesper, Vesper 2, and Vesper Mini

• My Vesper isn’t functioning correctly
• My Vesper button is jammed
• My Vesper button fell out
• I lost my charger
• I lost the cap and/or chain
• Can I take my jewelry through TSA?

Duet Pro

• My Duet Pro isn’t functioning correctly
• My Duet Pro isn't working after I customized my vibes. Did I customize my vibes incorrectly?
• How to get started with MyVibes
• How do I use the control panel to customize my vibes?
• How do I load patterns onto my vibe?
• How do I find my serial number?

See all 8 articles

Tease

• My Tease isn't functioning correctly.

Duet Classic

• My Duet isn’t functioning correctly

Flex Series: Duet Flex & Flex

• My Duet Flex or Flex won’t turn on
• My Flex Series isn’t charging

Wink+

• My Wink+ isn’t functioning correctly

Bullet

• My Bullet isn’t functioning correctly.

Pocket Vibe

• My Pocket Vibe isn’t functioning correctly

Charger Cable

• What does the charging indicator light mean?