Check that the Tease is fully assembled
The Tease won't function if the center metal bridge is not in place and if the two halves are not very firmly screwed together. Verify that all the pieces are assembled and tightened.
Check the charging cable
When you plug the charging cable in without the Tease attached, the light should turn blue. If there is no light, try at least one other USB port on a different device or charging adapter.
Charge it overnight
When a rechargeable battery sits unused for an extended period, it can slowly lose charge and may take longer than normal to recharge. It can also lose its capacity entirely, so consistently recharge your products.
If you are unable to resolve the issue you are experiencing with your product, contact us. Please include your store receipt or order number and a detailed description of the issue you are having.