If your Vesper pulses fast-then-slow before turning off:
- Remove the cap. Please ensure this is the cap that came with this Vesper and not a cap from an older product.
- Make sure the orange cap tag is completely removed. Sometimes, it can leave a ring around the threads.
- Replace the cap on the Vesper and screw it all the way down, be certain the chain does not catch!
- Try pressing the button again.
Our newer version of the Vespers (post 2019) requires the cap to be screwed on tightly for it to vibrate constantly. The Vesper will notify you that the cap is not on with a few short vibrations.
If you Vesper pulses three times evenly before turning off:
- Check the charging cable: When you plug the charging cable in without the Vesper attached, the light should turn blue. If there is no light, try at least one other USB port on a different device or charging adapter.
- Charge it overnight: When a rechargeable battery sits unused for an extended period, it can slowly lose charge and may take longer than normal to recharge. It can also lose its capacity entirely, so consistently recharge your products.
- Examine the button: The silicone button should sit on top of the metal body - you should not see the edges of the silicone button going under the metal on any side. If the button is jammed, you may be able to gently drag it out from under using a fingernail or toothpick. Be careful not to tear the button with a sharp item or to pull it out completely.
If you are unable to resolve the issue you are experiencing with your product, contact us. Please include your store receipt or order number and a detailed description of the issue you are having.