- Check to see if the silicone button is jammed. Does the button make a tactile 'click sensation when you press it? Or does it looks sunken down? Pull gently on the button all the way around, to make sure one edge isn't stuck inside the casing. The button should pop out from the metal casing like a mushroom, and the sides should cover up the hole it comes out from.
- Check the charging cable. When you plug the charging cable in without the Vesper attached, the light should turn blue. If there is no light, try at least one other USB port on a different device or charging adapter.
- Charge it overnight. When a rechargeable battery sits unused for a long period, it can slowly lose charge, and may take longer than normal to recharge. It can also lose its capacity entirely, so be sure to always recharge your products when you're done with them.
If you are unable to resolve the issue you are experiencing with your product, please contact us or message us live chat at lovecrave.com. Please include your store receipt or order number and a detailed description of the issue you are having.